REFUND & CANCELLATION POLICY

1. Withdrawal within the statutory period

If the consumer withdraws from the contract within the statutory period before the service begins, a refund shall be made in accordance with law.
 

2. Withdrawal after the service has started

If the consumer expressly requested that the service begin before the withdrawal period expires and then validly withdraws before full performance, HR Bulevar may charge only the proportionate amount for services actually performed up to that point, in accordance with law and the specification/estimate.
 

3. Fully performed service

If the service has been fully performed in compliance with the statutory conditions for commencement during the withdrawal period and with acknowledgement of the consequences of full performance, the right of withdrawal may cease. This does not affect the consumer’s right to complain about a non-conforming service.
 

4. Refusal of Visa D / Single Permit

Refusal by a government authority does not automatically create a right to a refund where HR Bulevar has duly and conformingly performed the contracted administrative service. If the refusal is connected to non-performance or non-conformity of HR Bulevar’s contracted service, the consumer retains statutory rights relating to complaints and conformity.
 

5. Reapplication

A reapplication without an additional HR Bulevar service fee is available only if expressly stated in the relevant package/estimate. The candidate bears any new official/third-party costs not identified as included in such reapplication.
 

6. Third-party costs

Costs already irrevocably paid to a third party or authority may be taken into account only to the extent permitted by applicable law and where the consumer was timely informed of their nature and amount.